SUPERVISOR (IT SERVICE DESK)

Darbas vadybininkams Kaune skelbimas

Atlyginimas:-
Veiksmas:Siūlo
Įmonės veiklos sritis:Klientų aptarnavimas / Skambučių centrai

Darbo pobūdis:
Littelfuse is looking for creative and innovative employee, who is ready to make quick decisions in order to improve efficiency of the support team. Acquires, motivates and develops highly competent and effective staff for the accomplishment of section goals; reviews staff performance and external vendor’s performance with regional Managers to promote effective use of staff and identify individuals with potential for advancement within the company. Ensuring that proper controls of queueing are in place, improving service desk processes across multiple teams.


* Drive the efficiency and effectiveness of the user support by managing the daily IT service desk processes
* Control the team and external vendor based on agreed KPI’s
* Make sure no tickets are aging and Littelfuse Standards and Policies are being followed
* Coordinate escalations where needed

Įmonė siūlo:

* Competitive salary and challenging role in international company
* Solve problems across the globe with multinational team
* Introduce new concepts, methodologies to substantially improve organizational effectiveness
* Constant opportunities to develop your skills and knowledge to become expert in your field 

Reikalavimai:

* Supervisory and/or managerial skills with the ability to mediate between associates and facilitate communication in a Service Desk
* Worked in an international environment before for 2 or more years
* ITIL Expert Level (Either certified or having worked in an ITIL based Organization for more than 3 years) would be desirable
* The individual must have good aptitude and the ability to be effective in both oral and written communication, must be very good in speaking and writing in the English language

Peržiūrėti galite ČIA


Mob.tel.: 8 521 07500
El. p.: info@cv.lt
Miestas: Vilnius
Svetainė: www.cv.lt

Skelbimo ID: P3559073


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