Support Specialist (Trading System)

Įvairus darbas, darbo pasiūlymai Vilniuje skelbimas


Darbo pobūdis:
This role handles and responds to all front-end support calls and e-mails coming from the internal trade desks. Assistance or troubleshooting, product or application matters. As a front-line member of the IT Business Support team, you will provide assistance to external trading clients as well as internal staff. This will be done by engaging directly with the application support and engineering team as as well as other support teams in the organization. As the position is part of the overall IT Business Support team, it is very important to be able to proactively engage the rest of the team to train them in the use of the monitoring tools and ensure rapid responses to production incidents. Responsibilities • Monitor and measure performance of distributed storage environment. • Train support team members in Lithuania to performing alerts and monitoring functions. • Provide front-end monitoring for all trading systems in FICC, equity and FX groups. • Follow and improve support escalation procedures to deliver rapid response times to production incidents. • Work with the application support and engineering teams to troubleshoot production incidents. • Troubleshoot production incidents. • Document support workflows, processes and procedures. • Build-out IT Business Support knowledge base articles. • Utilise database support dashboards and metrics to facilitate a data-driven approach to problem resolution. Required Competencies • Very good understanding of the underpinnings of incident and problem management (ITIL) • Experience in front-line trading support functions – huge advantage • Ability to operate effectively in a high pressure environment • Customer facing – able to confidently interact with demanding front office users • Good analytical and troubleshooting skills • Ability to take full responsibility and ownership of tasks with a strong focus on hitting deadlines whilst being service minded • Experience in utilising monitoring and alerting for storage environments • Experience with IT projects with a focus on timely delivery • Experience of communicating at all levels of the organisation • Fluent English (written and spoken) • Windows OS Desired Competencies • Experience in providing support for trading systems in at least one asset class (FICC, Equity or FX) • ITIL Certification • Some scripting experience Linux • Ability to troubleshoot problems through a variety of browsers. • Experience of working with Atlassian tools (i.e. Confluence, JIRA and Bamboo) • Experience with Agile methodologies such as Scrum or Kanban Personal Qualities • Facility to communicate clearly • Ability to project oneself and drive problems to resolution • Delivery focused • Self directed, takes ownership • Team oriented • Flexible & willing to learn • Positive Attitude Apply to: Only selected candidates will be contacted.

Peržiūrėti galite ČIA 8 521 07500
El. p.:
Miestas: Vilnius

Skelbimo ID: P3602232

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