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Barclays Technology Centre Lithuania

Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 145,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
Currently we are looking for:

The Command Centre Manager is accountable for the overall operational stability of all bank managed infrastructure and applications. 
Ultimately the guardian of Barclays services across all functions operated out of the Global Command Centres, managing service availability through proactive and reactive event, incident and problem processes
The role includes the requirement to work on a variable shift pattern to meet the business needs and as part of a Global Operations Management function.
As a Command Centre Manager you will be responsible for:

Direct line management of the local team (25%)
Management of operational governance activities (10%):

Take ownership of special projects which arise and are allocated to the global leadership team.
Drive operational governance for technical specialism and other key functions within Production Operations.
Provide guidance for Operational staff and management on Operation Risk positions and standards.

Management of Command Centre’s and strategic direction (35%)

Develop and own a Continuous Service Improvement plan.
Be an active participant in wider programs Enterprise Production Services to drive efficiencies, customer service improvement and implementation of Best Practice.
Roadmap / Strategy for Command Centre’s including exploitation of toolset. engineering solutions for monitoring the Banks Services and Customer/Consumer Experience.

Duty Management responsibilities (30%)

Manage and coordinate Major Incidents in conjunction with IT Service Partners to ensure a fast and efficient recovery of service.
Lead senior stakeholder communications to ensure senior managers are fully aware of status where required outside standard MIM communications.
Invoke and run Technical Bridges to diagnose and recover serious or complex incidents, firmly controlling the information flow between all parties and sign-off all recovery actions being considered.

 We expect you to possess:

Comprehensive experience of managing a large team of at least 10 people either directly or virtually, this will involve all aspects of team management including performing PDs, dealing with staff redundancies and hiring processes, HR cases.
Detailed working knowledge/experience of Service Management (ideally ITIL based) within a similar working environment is essential.
ITIL Foundation Certificate in IT Service Management (Green Badge). V3 preferred.
Detailed understanding of IT Infrastructure organisation in a similar organisation to Barclays
Ability to work effectively in extreme high-pressure situations where critical service availability is compromised.
Excellent facilitation, negotiating and influencing skills.
Proven customer service / liaison skills in dealing with clients and customers at all levels.

If the above sounds like just for you, please apply online by following the link below:
Barclays Values and Diversity
Our common purpose is to help people achieve their ambitions – in the right way. We’ll measure and reward our people, not just on commercial results, but on how they live our Values of Respect, Integrity, Service, Excellence and Stewardship and bring them to life every day.  To find out more about working at Barclays and the development opportunities we offer please visit our website
We are an equal opportunity employer and we are opposed to discrimination on any grounds.


Peržiūrėti galite ČIA

Adresas: Švitrigailos g.11 M
Miestas: Vilnius

Skelbimo ID: P3447263

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