IT Customer Support Specialist

Įvairus darbas, darbo pasiūlymai Vilniuje skelbimas


Darbo pobūdis:
Main Responsibilities: • Performing first level support and troubleshooting of computer software and hardware. • Working by night shifts from 2 PM until 2 AM, 40 hours per week. • Supporting computer users and deal with a range of different incidents or requests to meet personal computer needs. • Apply technical knowledge and experience to understand, document, and begin customer resolution process. • Providing recommendation of solutions and resolution of problems across a variety of IT platforms. • Assisting with computer studies, projects, and implementation of policies throughout area of assignment. • Logging and tracking requests, maintaining history records. • Understanding computerized data entry systems and using these systems to track activities. • Working closely with other team members and supporting teams in resolving open issues. • Daily communication with customers via phone and email. Requirements: • Excellent spoken and written English. • Diploma in IT field and/or relevant working experience is a must. • Ability to work in a team. • Excellent communication and people skills especially on the phone. • Strong problem solving skills and decision making ability. • Strong enthusiasm and desire to learn. • Quick orientation and decision-making in stressful situations. • Positive attitude. We Offer: • Opportunity to work in a multinational company with strong traditions and values. • Stable employment and high standards of work. • Competitive salary and benefit policy. • Primary training - on boarding and technical. • Career development within global structure. • Friendly and dynamic work environment.

Peržiūrėti galite ČIA 8 521 07500
El. p.:
Miestas: Vilnius

Skelbimo ID: P3602191

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