Technical And Trading Support Analyst/Specialist

Įvairus darbas, darbo pasiūlymai Vilniuje skelbimas


Darbo pobūdis:
Provide first line (customer facing) trading and technical support to participants and information vendors of the Nordic and Baltic equities exchanges. This involves order and trade related support, analysis and handling of technical issues, participant onboarding, incident management, connectivity testing, participant and user configuration and general support of inquiries from the market participants.

* Order and trade support to all market participants
* Setup and configuration of participants and users in the exchange systems
* Support Sales in member onboarding/termination process
* Provide first line support and analysis for all technical queries and reported problems regarding the INET, GCF, and peripheral systems.
* Certification for FIX and OUCH protocols
* Protocol support of FIX, OUCH, ITCH and TIP
* Connectivity troubleshooting
* Liaise with 2nd line groups to resolve technically related issues, including Major Incidents.
* Work with external connectivity providers and extranets.
* Manage co-location (proximity services) accounts.  This includes coordinating with the data centre operators on circuit installations, cabinet ordering, etc.
* Communicate with incident managers and customers in case of Major Incidents
* Central point for distributing technical information (IT notices) to customers.
* Project management and User Acceptance Testing in connection to system upgrades

Personal characteristics required

* Energetic, willing to work hard and do what it takes to get the job done. 
* Stress tolerance
* Proactive mindset
* Good customer service skills
* Reliable and trustworthy
* Ability to work with a group and independently
* Ability to work in a fast-paced environment
* Good organizational and analytical skills
* Ability to coach other team members Skills required

Educational requirements:

* University studies/degree in computer systems or business administration Language skills:

* Excellent language skills in written and spoken English Computer skills:

* System management knowledge of Linux and Windows systems.
* Understanding of networking concepts.
* Expert use of MS Office programs, particularly Excel.  Other skills:

* Working knowledge of trading rules, trading systems, strategies and functionality as it applies to the Nordic and Baltic markets.
* Knowledge of FIX and NASDAQ proprietary software specifically OUCH, ITCH and TIP.
* The individual will use proprietary support tools, so he/she should have the ability to quickly learn and adapt to new technology. Experience required

Number of years of relevant work experience:

* 2/5 Other

* Working hours (deviation from ordinary working hours i.e. scheduled on call duty):
* Nordic/Baltics business calendar
* Working shifts in differing patterns between: 8:00 – 19:30 Travelling:

* Occasional travelling might be required Desired start date:


Peržiūrėti galite ČIA 8 521 07500
El. p.:
Miestas: Vilnius

Skelbimo ID: P3580507

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