Teradata Support Analyst

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Darbo pobūdis:
This role will provide 2nd / 3rd Line Application Support to a number of business critical and regulatory applications ; • Problem Record/Incident Management • Effective liaison with BIIS peers & clients • Provision of out of office hours support to ensure smooth functioning of the application, as needed • To be fully proficient in required Data Warehousing technical skills which include Mainframe and Teradata SQL. • To understand the new/changed applications coming into Support to a detailed level (typically by knowledge transfer exercise with the Project Team) before the Project Team leave. Understand how it “does what it does”. • Ability to apply Operational Acceptance Criteria, if required, to new or changed applications coming in to Service & highlight areas of non-adherence. • Provide the support for any new service accepted by BIIS Service Management and Support Key Accountabilities Technical(80%) • Responsible for supporting critical Tier-A -Tier-C services running on Data Warehousing platforms including Teradata via Unix and Mainframe. • Technical expertise in Teradata, Mainframe • Responsible for resolution of incidents within agreed service levels • Responsible to pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance • Responsible for monitoring jobs and health check of estate • Responsible for reviewing operational acceptance criteria for the applications being supported • Responsible for execution of deployment tasks related to support team • Responsible for providing 24x7 support to the portfolio of applications by provisioning out of office support • Work towards providing high availability of the systems, reduce Mean Time to Recover and improve Mean Time Between Failures • Strong debugging and analysis skills • Strong operational knowledge of the service desk and ITIL framework • Technical expertise in Mainframe, Unix, Teradata) • Supporting the implementation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and making recommendations to improve procedures and working practices. • Contribute to service improvements • Participate and actively contribute in daily triage, PIR and AIS (Application Into Support)/ service introduction calls Controls (20%) • Ensure strict controls to data privacy and privileges • Ensure strict controls towards applicable SOX controls • Adhering to Barclays policy and standards • Status reports to be sent out to all the stakeholders on a timely basis Person Specification Essential Technical knowledge and experience • Excellent technical & hands on knowledge of SQL (Teradata Preferred), Mainframe (JCL, MVS), Unix • Good understanding of Banking and operational processes • Experience in any one of Ab Initio, Informatica, Rainstor, Cognos will be helpful • Adhering to standards and patterns for implementation of reusable solutions and creation of assets for the platform • Good understanding of business and operational processes • Capable of Problem / issue resolution, capable of thinking out of the box Interpersonal Skills • Expert problem solving skills • Resolves and/or escalates issues in a timely fashion to line manager/Support Lead • Effective communication skills People Development • Building and maintaining an expert understanding on the various stages of software development, enhancements and support • Provide guidance and assistance to colleagues • Be able to assist other team members and peers with other technology teams • Continuously enhance technical capabilities via trainings/certifications Control • Should adhere to Barclays Policies and Guidelines, encourage team members to do the same • Capable of defining and implementing Risk management processes For the position apply to: cvLT@strategicstaff.com Only selected candidates will be contacted.

Peržiūrėti galite ČIA

Mob.tel.: 8 521 07500
El. p.: info@cv.lt
Miestas: Vilnius
Svetainė: www.cv.lt

Skelbimo ID: P3602245

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